Kitchens around the world are starting to focus on something familiar, yet often overlooked—caring for the people who make them run. While attention to detail in a customer’s dining experience remains crucial, chefs are now also prioritising the well-being of their staff. The idea is simple but powerful: by creating a culture that promotes personal growth and mutual respect, you’re not just running a successful restaurant—you’re also making sure your team is thriving.
Matthew Borgerson, Sous Chef at Caffe Anello in Westwood, New Jersey, shares his experience: "Some of the success we've seen is because of how differently the restaurant is run. Myself, my back server, my head server, my prep chef, and my dishwasher have been here since day one. That’s rare."
Lead with Empathy and Presence
Compassion and understanding are crucial in any kitchen. It all starts with leadership—when you lead with these values, your staff follows, holding each other accountable. Even when you're juggling tasks, you can trust your team to support and uplift one another.
Being a hands-on leader is key to creating a positive, inclusive environment. While the hierarchy doesn’t need to be completely flat, management must be involved—engaging with staff, helping out where needed, and keeping an eye on the little things that make a big difference in the kitchen and for your guests.
In this kind of culture, chefs act as mentors, giving younger cooks opportunities to grow and feel part of the team. As Borgerson notes, “I’ve grown so much as a chef because of the chances I’ve been given. It’s like he really wants me to succeed.”
You might also like: How to Be a Better Mentor
Create a Family Atmosphere
In an industry known for high turnover, restaurants that foster a family-like atmosphere tend to thrive. As Katie O’Hara, Pastry Chef at Maypop in New Orleans, puts it, "In other places, you’re on your own. Here, we all work together and help each other through the day."
It’s important that your staff feels supported. When staff know they can grow and evolve in a supportive environment, their success naturally fuels the success of the restaurant. “There’s pressure, but there’s also support,” Borgerson adds. "Here, ‘Yes, Chef!’ is said out of respect, not fear."
Building a New Culture
Shifting to a more positive and inclusive kitchen culture won’t be without challenges, but open communication, mentorship, and celebrating your team’s contributions can make all the difference.
Restaurants like Caffe Anello and Maypop show that with a supportive environment, you get happier staff, higher retention, and an all-around better dining experience. This kind of kitchen culture doesn’t just keep your crew energised—it keeps your business thriving.
